Frequently asked questions

GoKart is a ride service to get kids ages 6-17 to where they need to go when their parents can’t. GoKart was created by a mom who understands the stress of driving kids to all of their activities as well as the safety concerns parents have when putting their children in someone else’s car. It is a simple, convenient and reliable solution borne out of necessity and fueled by care for the kids we carry.

We currently have service in Wake, Durham, Orange, Johnston, Mecklenburg and Iredell Counties.

If you don't see your area in the list, we are expanding quickly, so please check back soon!

GoKart charges competitive rates compared with other ride share and child transportation services. Exact rates are dependent on mileage and location.

See below for base rate and additional fees.

$17 base fare that covers the first 5 miles of a drive.

Additional per mile rates are dependent on location

Base fare does not include any booking and/or processing fees. Tips for drivers are not included and are optional..

 

Additional fees:

$5 for a third passenger

$5 for a walk-in at pickup or drop off

$5 for an additional stop

Waiting time charges may occur if a driver must wait on a child or if a driver experiences delays due to traffic while completing a drive. 

 

No problem! We follow all school carpool procedures. The best solution is to scan and e-mail the carpool tag to Stacy Shannon (stacy.shannon@gokartnc.com) and she will then forward the tag to your driver so that they can print out. If the school just needs the carpool number, your driver can print or write that out. If your school requires an original carpool tag, please contact your school to see if the driver can go in and obtain on their first visit.

We would love for your child to have the same driver each time, however, we cannot guarantee it. As Independent Contractors, the drivers input their schedule when they would like to work, by Sunday every week and there may be days that they are not available.

Yes, you can meet your driver booked, but again, we cannot guarantee the same driver. We require that you pay a suggested $15-$20 to the driver for their time meeting you.

At this time, GoKart transports children between the ages of 6-17. We have driven children with their parent or grandparent to their destination and that is OK.

On the day of your scheduled pick up, the driver will arrive at the specified time and place. They will follow any instructions that you give in the message box at the time of booking. The driver will state what the secret word is and then they are on their way! We expect children under 13 years of age to sit in the backseat, as is required by the law. Once your child has been delivered to specified drop off address, your driver will text you that your child has arrived safe and sound. When you are scheduling your GoKart drive, please leave any detailed notes about your pick up in the message box. This is your chance to tell your driver anything specific. Your driver receives that information and will reach out if they have any questions.

You can book with GoKart to take your kids anywhere they need to go! School, camp, the dentist, the mall, to a sleepover, another parent’s house, practice, pick up at the airport (cannot drop off), etc.

Any time that your child will not require transportation as scheduled, ride must be cancelled on the GoKart app. Rides canceled more than 4 hours until the ride will receive a 50% refund. If cancellation is less than 4 hours away, then we cannot issue a refund.

We can drive as many kids as will fit safely into the driver’s car. We do have drivers with minivans and SUV’s. However, we charge $5 for every child over 2. So, if there are 4 kids being driven, an additional $10 is charged on top of the fare.

Absolutely! You will need to gain pricing by contacting Stacy Shannon, as we do not have that built into the system yet. She will discuss how all the mileage is calculated and split between the parents.

GoKart is a ride service specifically for children ages 6 to 17. Other rideshare companies like Uber and Lyft are not insured to carry passengers under 18 years of age. By contrast, every GoKart driver undergoes a rigorous interviewing process before they can drive your most precious cargo. Rick DeMattos, GoKart’s Driver Engagement Manager, meets every driver first, inspects every driver vehicle and takes them on a sample drive. GoKart conducts a 7-year background check, DMV check and interviewed by senior GoKart staff.

All GoKart drivers have a booster seat to use when needed.

GoKart operates between the hours of 7:00 am to 7:00 pm Monday through Friday.  We will drive before or after hours, including weekends.